Last updated: [DD Month YYYY]
This Privacy Policy explains how SnapTrip collects, uses, stores and shares personal information.
A. Who is responsible for your information
The customer business responsible for booking information is:
[Australian Company Name]
ABN or ACN: [Number]
Address: [Australian address]
The Australian company works with:
[Sri Lankan Company Name]
Registration number: [Number]
Address: [Sri Lankan address]
The Sri Lankan company and selected local providers receive information where needed to deliver journeys in Sri Lanka.
In this policy, “SnapTrip”, “we”, “us” and “our” refer primarily to the Australian contracting company.
SnapTrip handles personal information in accordance with this Privacy Policy and the privacy laws that apply to its operations.
B. Information we collect
We may collect:
Payments are processed by [Payment Provider].
SnapTrip may receive:
SnapTrip does not receive or store complete card numbers or security codes.
C. How we collect and use information
We collect information when you:
We may also receive information from:
A lead traveller who provides information about another person must have permission to provide it and should make this Privacy Policy available to that person.
We use personal information to:
D. Sensitive and passport information
Medical, disability, mobility and some dietary information may be sensitive.
We collect this information only where it is relevant to the journey, needed to arrange assistance, required for health or safety, or otherwise permitted by law.
Relevant information may be shared with:
We do not use health information for advertising.
Passport information may be required to:
Access is limited to people and providers who reasonably require it.
Passport information will not be shared with advertising platforms.
Passport copies will be securely deleted or deidentified when they are no longer reasonably required.
Routine passport copy deletion period: [Insert confirmed period]
E. Who we share information with
We may share relevant information with:
We share only the information reasonably required for the relevant purpose.
We do not sell personal information to advertisers.
Personal information may be processed in:
Where required, we use reasonable contractual, technical and organisational safeguards for information processed across borders.
F. Marketing, cookies and website tracking
We will not automatically add someone to a marketing list simply because they make an enquiry or booking.
Marketing messages will be sent only where the person has separately agreed to receive them or where permitted by applicable law.
Marketing consent is separate from accepting the Booking Conditions.
Every marketing message will:
You may withdraw marketing consent at any time.
The website may use:
Essential cookies may be used for:
Where consent is required, optional analytics and advertising technologies will not operate until the visitor accepts them.
Visitors will be able to:
SnapTrip will not intentionally send passport, payment, medical or other sensitive traveller information to advertising platforms.
G. Retention and security
We keep personal information only for as long as reasonably required.
Enquiries that do not become bookings
Retained for up to 24 months.
Booking and transaction records
Retained for the period required by tax, corporate and legal obligations.
Passport copies
Retained for [insert confirmed period] after the journey.
Health and accessibility information
Retained for [insert confirmed period] after the journey.
Complaints and disputes
Retained until the matter is resolved and relevant legal periods have expired.
Marketing details
Retained until consent is withdrawn, with limited records kept to ensure the person is not contacted again.
Analytics and cookie data
Retained according to the configured platform retention period.
Information may be kept longer where required for legal compliance, fraud prevention, insurance, an active complaint, a payment dispute, legal proceedings or safety reasons.
We take reasonable steps to protect personal information from:
Measures may include:
No electronic system can be guaranteed completely secure.
Do not send complete card details through email, WhatsApp or a contact form.
H. Your rights and privacy complaints
Depending on the law that applies, you may be able to:
Some information may need to be retained for legal, accounting, fraud prevention, safety or dispute resolution reasons.
We may need to verify your identity before responding.
Send privacy requests or complaints to:
Email: hello@snap-trip.com
Subject: Privacy Request
Address: [Australian registered address]
Where applicable, you may also contact the Office of the Australian Information Commissioner or another relevant privacy authority.
We may update this Privacy Policy where our services, systems or legal obligations change.
