Last updated: [DD Month YYYY]

This Cancellation Policy applies to all SnapTrip journeys and forms part of the Booking Conditions.

A. How to cancel

Cancellation requests must be sent in writing through:

• Email
• WhatsApp
• The website contact form

 

Please include:

• The lead traveller’s name
• Booking reference
• Departure date
• Confirmation that you wish to cancel

 

The effective cancellation date and time are when SnapTrip receives the written request.

B. Cancellation charges

Within 24 hours after booking confirmation

No cancellation charge applies. A full refund will be provided.

More than 30 days before departure, after the first 24 hours

A cancellation charge equal to 30% of the total journey price applies.

If you paid 30% at booking, no refund is due.

If you paid 100% at booking, 70% of the total journey price will be refunded.

30 days or fewer before departure, after the first 24 hours

A cancellation charge equal to 100% of the total journey price applies.

The booking is not refundable.

The cancellation charge is calculated against the total journey price, regardless of whether you paid 30% or 100% at booking.

C. Changes, missed arrivals and unused services

More than 30 days before departure, you may ask to:

• Change the departure date
• Move to another journey
• Transfer the booking to another suitable traveller
• Change the number of travellers

 

All changes depend on availability and supplier approval.

You must pay any:

• Increase in price
• Supplier amendment charge
• Reasonable additional cost caused by the change

 

A reduction in traveller numbers may increase the price payable by the remaining travellers.

SnapTrip may choose to offer a future travel credit, but a credit is not guaranteed.

Any credit offered will be confirmed in writing and may be subject to:

• An expiry date
• Availability restrictions
• Supplier conditions
• Payment of any price difference

 

No refund is provided where a traveller:

• Does not arrive
• Misses the journey because of delayed or cancelled flights
• Is refused boarding or entry
• Joins the journey late
• Leaves the journey early
• Chooses not to use an included service

 

D. Cancellations by SnapTrip and refunds

SnapTrip may cancel or significantly change a journey where:

• An important service becomes unavailable
• The journey cannot operate safely or legally
• A major event outside our reasonable control affects the journey

 

Depending on the circumstances and applicable law, we may offer:

• A comparable replacement
• Another departure date
• A suitable alternative journey
• A travel credit
• A refund

 

A change in government travel advice does not automatically cancel a journey.

Where the journey can still operate safely and legally, the normal cancellation terms apply if the customer chooses not to travel.

Approved refunds will be returned to the original payment method where possible.

SnapTrip aims to process approved refunds within 10 business days.

Your bank or payment provider may take additional time to complete the transaction.

SnapTrip is not responsible for:

• Currency conversion differences
• Bank fees
• International transaction charges
• Charges applied by the customer’s financial institution

 

Email: hello@snap-trip.com
WhatsApp: [Number]
Contact form: [URL]